At Love & Loom, every piece is thoughtfully designed and handcrafted with attention to detail. We hope you love your purchase as much as we loved creating it.

As each garment is produced in limited quantities and with meticulous craftsmanship, we follow a no-return policy. However, we are happy to assist with exchanges under the conditions outlined below.

1. Manufacturing Defects

We take great care in quality-checking every garment before dispatch. However, if you believe you have received an item with a manufacturing defect, please contact us within 7 days of receiving your order.

To help us assess the issue, kindly email us at Loveandloomofficial@gmail.com with:
• Your order number
• Clear photographs of the defect
• A brief description of the issue

Once we receive the product, our team will conduct a quality inspection. If the defect is confirmed, we will offer a replacement at no additional cost. In the unlikely event that a replacement is unavailable, an appropriate refund or store credit may be issued.

2. Size Exchange

We understand that finding the perfect fit can sometimes be challenging.

If you require a different size, please contact us within 7 days of delivery. Subject to stock availability, we will gladly arrange a size exchange.

If your required size is unavailable, we may offer an alteration wherever possible.

Customers are responsible for shipping charges involved in voluntary size exchanges unless the incorrect size was sent by us.

3. Exchange Eligibility

To qualify for an exchange:
• The garment must be unworn, unused and unwashed.
• All original tags, labels and packaging must remain intact.
• The product should be returned in its original condition without stains, perfume, damage or alterations.
• Requests must be initiated within 7 days of receiving your order.
• Products purchased during promotions, clearance sales or marked as Final Sale are not eligible for exchange.

Love & Loom reserves the right to decline exchange requests that do not meet these conditions.

4. Return Process

Once your exchange request has been approved, our team will share the return instructions.

Please ensure the garment is securely packed before shipping. We recommend using a reliable courier service with tracking, as Love & Loom cannot be responsible for parcels lost or damaged while in transit.

Once the returned garment passes our quality inspection, we will process your exchange at the earliest.

5. Colour Disclaimer

We make every effort to ensure that product colours are represented as accurately as possible.

However, slight variations may occur due to differences in screen settings, lighting during photography and individual display devices. Such variations should not be considered defects.

6. Refund Policy

As a general policy, all purchases are final, and we do not offer refunds.

Refunds will only be considered in exceptional cases where:
• A manufacturing defect has been verified by our quality team, and
• A replacement or suitable alternative is unavailable.

Approved refunds will be processed to the original payment method within 7–15 business days, depending on your payment provider.

Need Assistance?

For any questions regarding your order, exchanges or sizing, please reach out to us at:

Loveandloomofficial@gmail.com

We're always happy to help.

Additional Policies

• Minor variations in embroidery, beadwork, handwork or fabric texture are natural characteristics of handcrafted garments and are not considered defects.
• Made-to-order or customised pieces cannot be exchanged or returned unless there is a manufacturing defect.
• Original shipping charges (if any) are non-refundable.
• International orders are not eligible for exchanges unless a manufacturing defect is confirmed.
• If your parcel appears tampered with or damaged upon delivery, please record an unboxing video and contact us within 24 hours.